Responsible Gaming at hi97 — Play Safe, Play Smart

1. Our Commitment to Responsible Gaming

hi97 operates as Bangladesh's premier online gaming destination with a clear and unwavering commitment: every player who chooses to enjoy our platform should be able to do so safely, within their means, and for the right reasons. Gaming is, at its core, a form of entertainment. It carries real financial risk, and hi97 takes that reality seriously.

Responsible gaming is not a box that hi97 ticks to satisfy a legal obligation — it is woven into the fabric of how we build and operate our platform. Every feature we release, every promotion we run, and every communication we send is reviewed through the lens of player wellbeing. We actively monitor gaming patterns for signs of problem behaviour, and our support team is trained to respond with empathy and without judgment when a player reaches out for help.

We are committed to providing transparent information about risk, offering practical tools that put players in control of their own experience, and ensuring that support is always accessible — particularly for players based in Bangladesh where dedicated gambling counselling services may be less visible. hi97 will always do its part to bridge that gap.

2. 18+ Age Restriction Policy

hi97 operates an absolute minimum age policy. The platform is strictly for adults aged 18 years and above. No person under the age of 18 may register an account, make a deposit, place a bet, or access any real-money gaming feature on hi97.

2.1 Age Verification at Registration

Every new account on hi97 is subject to age verification. During the registration process, players are required to declare that they are 18 or older. This declaration is supported by our Know Your Customer (KYC) process, which requires submission of a valid National Identity Card (NID) or passport. Date of birth is cross-referenced against the submitted document. Any account found to belong to a person under 18 will be immediately closed and all funds returned to the originating payment method.

2.2 Protecting Young People in Bangladesh

We encourage all adults in Bangladesh who share devices — particularly parents and guardians — to take additional precautions to prevent minors from accessing online gaming platforms. We recommend:

• Using PIN or biometric locks on devices to prevent unauthorised access
• Installing parental control software such as Net Nanny, Qustodio, or built-in Android/iOS Screen Time features
• Never storing hi97 login credentials in a browser that minors can access
• Logging out of hi97 completely after each session, especially on shared devices

3. Deposit Limits & Budget Controls

One of the most effective ways to stay in control of your gaming spend is to set a deposit limit before you start playing — not after you have already gone further than you intended. hi97 provides flexible, player-controlled deposit limits that you can configure directly from your account settings.

3.1 Available Limit Periods

Players on hi97 can set deposit limits across three time periods:

• Daily deposit limit: The maximum total amount you may deposit in a single calendar day (Bangladesh Standard Time).
• Weekly deposit limit: The maximum total amount you may deposit across any rolling 7-day window.
• Monthly deposit limit: The maximum total amount you may deposit across any rolling 30-day window.

All limits are denominated in BDT. For example, a player might set a daily limit of ৳2,000, a weekly limit of ৳10,000, and a monthly limit of ৳30,000. Once any limit is reached, further deposits will be declined until the relevant period resets.

3.2 Changing Your Deposit Limit

Reducing your deposit limit takes effect immediately — there is no waiting period when you choose to lower the amount you can deposit. This is intentional: if you decide to spend less, that decision should be enforced right away. Increasing a deposit limit, however, requires a mandatory 7-day cooling-off period before the higher limit comes into force. This gives you time to reconsider and prevents impulsive decisions made during a session from having immediate consequences.

3.3 Loss Limits

In addition to deposit limits, hi97 offers loss limits that cap the total amount you can lose within a given period. If your net losses reach the configured threshold within the period, hi97 will automatically block further real-money play until the period concludes or until you contact support to review the limit through the standard cooling-off process.

4. Time-Out & Cooling-Off Features

Sometimes the most responsible thing a player can do is simply step away for a short period. hi97's time-out feature allows you to suspend your account for a defined window without permanently closing it. A time-out is ideal if you feel you need a brief break from gaming, want to reset your perspective, or are going through a period where gaming feels less like entertainment and more like a habit.

4.1 Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days

During an active time-out, your hi97 account will be suspended. You will not be able to log in, place bets, make deposits, or access any real-money features. Any pending withdrawals already approved before the time-out was activated will be processed normally.

4.2 How to Activate a Time-Out

5. Self-Exclusion Programme

For players who feel that a short time-out is not sufficient — or who have identified that gambling has become a serious problem in their life — hi97 offers a formal self-exclusion programme. Self-exclusion is a longer-term commitment that removes access to the hi97 platform entirely for the chosen period, or permanently.

5.1 Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent self-exclusion (account closed, cannot be reopened)

5.2 What Happens During Self-Exclusion

Once a self-exclusion request is processed by hi97:

• Your account is immediately suspended and inaccessible
• All outstanding marketing communications, promotional offers, and bonus notifications are permanently halted
• Any verified withdrawal balance owed to you will be returned to your registered payment method (bKash, Nagad, or bank account)
• Your account details are flagged internally to prevent re-registration under the same identity during the exclusion period
• If you attempt to re-register a new account during self-exclusion, hi97 will identify and close the duplicate account upon verification

5.3 Requesting Self-Exclusion

To request self-exclusion, contact the hi97 support team via in-platform live chat or by writing to [email protected] with the subject line "Self-Exclusion Request". State your registered username, the exclusion period you require, and your reason (optional — you are not obligated to explain). The exclusion will be activated within 24 hours of your verified request, and usually within minutes.

6. Recognising Problem Gambling

Problem gambling does not always look the same from the outside. It can develop gradually over time, often without the player fully realising what is happening. The following self-assessment questions are drawn from recognised responsible gaming frameworks. If you find yourself answering "yes" to several of these questions, it may be time to take a break, speak to someone you trust, or contact the hi97 support team.

Answering "yes" to three or more of the above questions is a recognised indicator of gambling-related harm. This does not mean you have a permanent problem — it means it is time to pause, reflect, and seek support. hi97's responsible gaming team is available 24/7 to help you access the right tools and, where appropriate, to refer you to external counselling resources.

7. Player Protection Tools

hi97 provides a suite of in-platform tools that give players active, real-time control over their gaming experience. These tools are available to all registered users at no cost and require no justification to activate. You are always in control.

7.1 Reality Check Notifications

Reality check notifications are periodic on-screen reminders that appear during an active gaming session to show you how long you have been playing and your net win or loss for the session. You can configure these alerts to appear every 30 minutes, every hour, or every 2 hours. When a reality check appears, you have the option to continue playing or to end the session immediately. These notifications are designed to cut through the absorbing nature of gaming and bring your attention back to the real world.

7.2 Session History and Spend Tracker

Your hi97 account includes a full history of your gaming sessions, including start and end times, games played, total bets placed, and net result for each session. Reviewing your session history regularly is one of the simplest and most effective responsible gaming habits you can develop. If the numbers surprise you, that is important information — and it is the right time to consider setting or tightening your limits.

7.3 Marketing and Bonus Opt-Out

Bonus offers and promotional communications can be a temptation to spend more than intended. hi97 allows you to opt out of all marketing communications and exclude yourself from bonus programmes at any time. Players on self-exclusion or time-out are automatically removed from all marketing lists. If you would like to opt out of bonuses without taking a time-out, contact our support team or update your preferences in account settings.

7.4 Account Closure

If you simply wish to stop using hi97 for personal reasons unrelated to problem gambling, you may request a full account closure at any time. Closure is different from self-exclusion — it does not flag your identity against re-registration in the future, though you will need to complete KYC again if you open a new account. All verified balances will be returned on closure.

8. Support Resources & Contact

hi97 encourages any player who is concerned about their gaming behaviour — or the behaviour of someone they care about — to seek support. We are committed to providing compassionate, confidential assistance, and to pointing users toward appropriate resources.

8.1 Contact hi97 Responsible Gaming Support

Our dedicated responsible gaming support team is available around the clock:

• In-platform live chat: Available 24 hours a day, 7 days a week. Access it via the chat icon inside your logged-in account.
• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing to our specialist team.
• Response time: Live chat responses typically within 2 minutes. Email responses within 4 hours, Bangladesh Standard Time (UTC+6).

8.2 Talking to Someone You Trust

Sometimes the most important first step is simply talking to a family member, close friend, or trusted colleague. In Bangladesh, family support networks are a powerful resource. If you are not ready to speak to a professional, starting with someone you trust can be the bridge toward getting the help you need. You do not have to face this alone.

8.3 General Guidance for Safer Gaming

Whether or not you are experiencing a problem right now, the following principles are the foundation of safe, sustainable gaming on hi97 or any other platform:

• Always set a budget before you start a gaming session and never exceed it
• Treat gaming as entertainment, not as a way to make money or recover losses
• Never gamble while under the influence of alcohol or when you are emotionally distressed
• Take regular breaks — at least 15 minutes away from the screen for every hour of play
• Keep gaming time and money strictly separate from essential household expenses
• Review your session history and spending regularly — awareness is the first line of defence
• Use hi97's limit and time-out tools proactively, before you feel you need them
• If you ever feel out of control, contact hi97 support immediately — there is no shame in asking for help

8.4 For Friends and Family

If you are concerned about the gaming behaviour of a family member or friend, you can contact hi97's support team to discuss what options are available. While we are not able to disclose account information belonging to another person, we can provide guidance on how to approach the conversation and what responsible gaming tools are available that the person in question could consider activating themselves.